Now there is nothing wrong with doing this of course. However they were trying to sell domains they did not actually control yet. Most of these domains were currently running through the drop process however some of them could purely be regged for reg fee.I was going to leave it at that and not post again once the blog post was lost but having seen posts such as this 1 at Namepros. Granted some of the posts do actually praise them for doing a good job however the following issues have been raised:

REFUNDS

If they were unsuccessful in obtaining a domain name on your behalf you have to request a refund. Further more you can only request a refund via email. They do not accept a refund on the phone. This becomes a problem if they do not bother responding. And as you will see later in the post this does happen. There are also reports that they refuse a refund and force you to use the funds for another back order. InTrustDomains have claimed that the person who reported this must have spoken to someone who did not know the refund policy. Poor excuse in my book and after they stated you could get a refund Spade reported having to wait a week for the refund after providing the Paypal ID.

Trying To Sell Domains Prior To Giving To The Person

Werty on Namepros has also reported that domains that have been caught by their drop catching service are not given to the person who ordered them. Instead they will try to sell the domain name for a higher price prior to this. And if (and only if) they do not find a buyer the person who back ordered it will be given the domain. InTrustDomain have not denied this allegation simply stating that they entered the back order market when they were not ready. Not being ready is not an excuse for trying to rip people off.

Removing Domain From Account

On the back of the thread cited in this post a user called 920ypily has posted advising that he successfully back ordered several domains, paid for them, received them into his account then a short while later InTrustDomains removed them from the account. When this was queried InTrustDomains claimed they had not received funds demanding the transaction ID. If they had not received the funds why did they put the domains in his account in the first place?

920ypily has reported that since he has contacted them again 1 of the domains has been returned but the others have still not been returned. Now essentially this is theft. 920ypily was advised by an InTrustDomains rep to contact cindy@intrustdomains.com however Cindy must have better things to do as she had not bothered to respond after 5 days of trying.

The business practices of InTrustDomains is absolutely shocking. No matter how many excuses they make it does not cover the fact that they have no ethics at all. If you plan on doing business with them do it in the knowledge that you may not get what you pay for.